Refund policy

Return & Refund Policy

At Jacaranda Gift Shop, we want you to be happy with your purchase. If something isn’t quite right, we accept returns and exchanges within 30 days of delivery, subject to the guidelines below.

1. What Qualifies for a Return

To be eligible for a return, your item must:

  • Be new, unused, and in its original condition

  • Have all original tags and protective packaging attached, when applicable

  • Be returned in the original packaging

  • Include proof of purchase, such as your order confirmation or receipt

We accept returns for both defective and non-defective items, including situations where you simply changed your mind, as long as the item meets the return requirements above.

Items that show signs of use, damage, wear, or alteration may not be eligible for a return.

2. How to Start a Return

Before sending an item back, please contact us at support@jacarandagift.shop with:

  • Your order number

  • The item you would like to return

  • The reason for the return

Our team will review your request and provide you with the next steps, including the return address and any instructions for safely packaging your item.

Please do not send a return before receiving approval from our team. Returns sent without prior approval may not be accepted.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.

3. Damaged, Defective, or Incorrect Orders

We carefully inspect and package orders before shipping, but occasionally an item may arrive damaged or there may be an issue with your order.

If your item arrives damaged, defective, or is different from what you ordered, please contact us as soon as possible at support@jacarandagift.shop.

Please include your order number, a brief description of the issue, and clear photos of the item and packaging if possible. Photos can help us understand the problem and resolve your request more quickly.

Depending on the situation, we may offer a replacement, exchange, or refund.

4. Exchanges

We’re happy to offer exchanges for eligible items.

To request an exchange, contact us at support@jacarandagift.shop before sending your item back. We’ll provide instructions for returning the original item.

Once we receive and inspect the returned item, we’ll process your exchange for the replacement item, subject to availability.

If the requested replacement is unavailable, we’ll work with you to find the best available solution.

5. Refunds

Once we receive your returned item, our team will inspect it within a few business days to make sure it meets our return requirements.

If your return is approved, your refund will be issued to the original payment method within 7 business days.

Please keep in mind that your bank, credit card company, or payment provider may need additional time to process the refund and make the funds available in your account.

There is no restocking fee for approved returns.

Original shipping charges, if any, may not be refundable unless the return is due to an error on our part, such as an incorrect or defective item.

6. Return Time Limit

Return and exchange requests must be made within 30 days of delivery.

After the 30-day period has passed, we may no longer be able to accept the return or exchange.

7. Questions About Your Return

If you have questions about a return, exchange, or refund, our team is happy to help.

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